Privacy Notice

Privacy Notice

At Stay we’re committed to protecting and respecting your privacy.

This Notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Notice.

Any questions regarding this Notice and our privacy practices should be sent by email to dataprotection@staytelford.co.uk or by writing to Stay, Meeting Point House, Southwater Square, Telford TF3 4HS. Alternatively, you can telephone 01952 291904.

Who are we?
We are Stay, a charity local to Telford & Wrekin dedicated to helping vulnerable and homeless people in our borough. We are a registered charity, number 1066948 and a company limited by guarantee, number 03471122.

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services, to make a donation or apply for a job vacancy.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address and information regarding what pages are accessed and when. If you make a donation online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?
We may use your information to:
• process a donation that you have made
• carry out our obligations arising from any contracts entered into by you and us
• deal with entries into a competition
• seek your views or comments on the services we provide
• notify you of changes to our services
• send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities and services
• process a grant or job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (eg. the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We will not sell your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: we may pass your information to our third party service providers, agents, sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (eg. to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, eg. by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers: Stay does not work with any third party product providers.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us by telephoning 01952 291904.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and clients. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your Choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do and our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: dataprotection@staytelford.co.uk or telephone on 01952 291904.

How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at dataprotection@staytelford.co.uk, or write to us at Stay, Meeting Point House, Southwater Square, Telford TF3 4HS. Alternatively, you can telephone 01952 291904.

You have the right to ask for a copy of the information Stay hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and password protected. Hard copy information is kept locked away.

Non-sensitive details (your email address etc) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling
We do not undertake any profiling.

Use of ‘cookies’
Like many other websites, Stay website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy notice applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy notices, policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy notices, policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent or guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
Stay does not transfer information outside of the UK.

Review of this notice
We keep this notice under regular review. This notice was last updated in May 2018.

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